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Consumers More Open to Change

By

Marshal Cohen

Marshal Cohen

Apr 3, 2026

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Lifestyle spending has taken on new meaning and importance for retail, and a great deal of these shifts are a result of the Covid-19 pandemic. In 2020, significant lifestyle changes were universally forced on consumers. Those forced changes went through an evolution over the past five years, and in many cases, they have set down roots — becoming a new way of life. 

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  • Writer: Marshal Cohen
    Marshal Cohen
  • 1 hour ago
  • 1 min read

Beyond changing what daily life looks like for many consumers, be it working from home or having groceries delivered, another equally significant change came as a result of the pandemic — the consumer’s willingness to change, and ability to adapt to change, were significantly expanded. The significance and amount of change that consumers were forced to assume during the pandemic opened the door for a different consumer mindset, and that mindset has become a new way of life as well.


Current consumer lifestyle changes are increasingly made based on desire and choice. Whether the consumer is being inspired by the latest viral social media trend, a new hobby, or their own personal passions, they are more receptive to making that new, “feel good” purchase. Even as consumers face new developments and challenges — widespread or more personal — they are open to a wider range of options to apply in response. From rising prices and political distractions to artificial intelligence (AI) and GLP-1 developments, consumers are more adaptable and even interested in making changes, but those changes are all made through a lens of personal benefit.


While it is important for marketers to understand that lifestyle spending is sparking growth during a challenging time for retail, the real potential lies in consumers’ increased ability to adapt and their expanded interest in change. All they need is a reason.

 

 

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About the author

Marshal Cohen is a nationally known expert on consumer behavior and the retail industry. He has followed retail trends for more than 30 years at Circana (formerly The NPD Group) and as the head of leading fashion and apparel manufacturers and major retailers.


As part of his work at Circana, Marshal leads many top firms in long-range and strategic planning sessions. He often utilizes motivational presentations to help launch corporate goals and kick-off meetings. Marshal is the author of two books, “Why Customers Do What They Do” (2006) and “Buy Me! How to Get Customers to Choose Your Products and Ignore the Rest” (2010).


In addition to his duties at Circana, Marshal is a member of several boards of directors and was appointed to the Cotton Board and American Apparel and Footwear Association (AAFA). He is also a guest professor at North Carolina State University’s Wilson College of Textiles, where he introduces students and faculty to techniques for analyzing and applying data. Marshal has been a guest lecturer at the Wharton School of Business, the Fashion Institute of Technology, and Savannah College of Art and Design. He has also twice been named to the Footwear News Power 100 list.


Marshal is a regular contributor to many major media outlets. He is frequently quoted in publications like The Wall Street Journal, The New York Times, and Women’s Wear Daily. Additionally, he appears on various television news programs, including “Today,” “Good Morning America,” and “CBS Sunday Morning,” and he has been a regular guest on Bloomberg TV and Radio. He is also a sought-after speaker at key industry events such as MAGIC, The Fairchild CEO Summits, The National Retail Federation’s (NRF) Annual Convention, and The American Apparel and Footwear Association’s (AAFA) Annual Executive Summit. Marshal was the only industry expert who appeared in the documentary, “God Save my Shoes,” produced by Caid Productions.


Marshal has held a variety of positions analyzing and interpreting Circana’s uniquely combined consumer and point-of-sale tracking services for the apparel, footwear, accessories, and sports industries. His career began in the training program at Bloomingdale’s, where he worked his way up to merchandise manager. From there, he became president of WilliWear and subsequently president of Stanley Blacker. He was also founder, owner, and president of Motive Marketing Group.


To reach Marshal Cohen for commentary, please email janine.marshall@circana.com.


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