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The Return of the Store, Coming in 2023

By

Marshal Cohen

Marshal Cohen

Feb 16, 2023

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This will be the year that brick-and-mortar stores make a real comeback in the retail landscape. Shopping is changing and stores are an...

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  • Writer: Marshal Cohen
    Marshal Cohen
  • Feb 16, 2023
  • 1 min read

This will be the year that brick-and-mortar stores make a real comeback in the retail landscape. Shopping is changing and stores are an integral part of the new dynamic.


Consumers want a more interactive shopping experience. The ability to touch-and-feel purchases has once again become more enticing than the convenience that propelled online shopping, over the past few years.


Brands need to find growth opportunities. As the internet matures and shows a clear sign of leveling off after the pandemic surge, physical retailers allow brands to expand their reach to more consumers.


Malls are hungry to fill their vacancies. Attractive lease deals and build outs will be extended to entice newcomers to fill the vacant spaces.


In the months ahead, look for the evolution of the pop-up shop, as brands, designers, and celebrities to open stores as a way to gain exposure. Previously full malls will be more willing to cut deals that get the attention of retailers looking to gain traction through expansion into malls. More antiquated retail locations will have the opportunity for a functional facelift, moving to new locations with updated spaces and demographics that better match their needs.


Stores are the right place, right now. Physical stores are once again the place for consumers to shop and discover. Stores allow marketers to gain deeper insight into the needs and desires of shoppers looking for the right products, at the right time.


Welcome back to the world of shopping “in real life” versus the one-dimensional online environment. And that means now is the time to evaluate the channels you’re using to reach consumers.



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About the author

Marshal Cohen is a nationally known expert on consumer behavior and the retail industry. He has followed retail trends for more than 30 years at Circana (formerly The NPD Group) and as the head of leading fashion and apparel manufacturers and major retailers.


As part of his work at Circana, Marshal leads many top firms in long-range and strategic planning sessions. He often utilizes motivational presentations to help launch corporate goals and kick-off meetings. Marshal is the author of two books, “Why Customers Do What They Do” (2006) and “Buy Me! How to Get Customers to Choose Your Products and Ignore the Rest” (2010).


In addition to his duties at Circana, Marshal is a member of several boards of directors and was appointed to the Cotton Board and American Apparel and Footwear Association (AAFA). He is also a guest professor at North Carolina State University’s Wilson College of Textiles, where he introduces students and faculty to techniques for analyzing and applying data. Marshal has been a guest lecturer at the Wharton School of Business, the Fashion Institute of Technology, and Savannah College of Art and Design. He has also twice been named to the Footwear News Power 100 list.


Marshal is a regular contributor to many major media outlets. He is frequently quoted in publications like The Wall Street Journal, The New York Times, and Women’s Wear Daily. Additionally, he appears on various television news programs, including “Today,” “Good Morning America,” and “CBS Sunday Morning,” and he has been a regular guest on Bloomberg TV and Radio. He is also a sought-after speaker at key industry events such as MAGIC, The Fairchild CEO Summits, The National Retail Federation’s (NRF) Annual Convention, and The American Apparel and Footwear Association’s (AAFA) Annual Executive Summit. Marshal was the only industry expert who appeared in the documentary, “God Save my Shoes,” produced by Caid Productions.


Marshal has held a variety of positions analyzing and interpreting Circana’s uniquely combined consumer and point-of-sale tracking services for the apparel, footwear, accessories, and sports industries. His career began in the training program at Bloomingdale’s, where he worked his way up to merchandise manager. From there, he became president of WilliWear and subsequently president of Stanley Blacker. He was also founder, owner, and president of Motive Marketing Group.


To reach Marshal Cohen for commentary, please email janine.marshall@circana.com.


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